Frequently Asked Questions

The answer to your question may be below. If not feel free to send us a message and we will be in touch very soon.

What are the delivery charges for orders?

Kaemp8848 Ltd shipping on all domestic purchases at a rate of AUD $9.50 per item.

International shipping is a flat rate of AUD24.00 to all international destinations.

How do I take care of my gear?

We strongly recommend you make the effort to look after your Kaemp8848 products=. Whilst we make sure the quality is of a very high standard, trekking and mountaineering gear need to be looked after very carefully.

  • Never dry clean without checking the label.
  • Check the spin dry and tumble dry instructions on all insulated products or thermal products. .
  • Avoid leaving your glasses in extreme heat conditions such as a hot car.
  • Avoid cleaning them with any hash detergents or stain removers.
What payment options are available?

Kaemp 8848 accept the following payment methods:

  • Paypal
  • Credit Card – VISA, Mastercard
  • Gift Card
  • Credit Voucher
How long will delivery take?

All orders are processed within 48 hours of being received (excluding weekends and public holidays). We provide free standard shipping on all domestic orders . This can take 7-10 business days to be received. .

International orders can take 10-14 business days to be received.

What are the exchange/refund options?

Just send us an email within 3 days of receiving your product and we will instruct you what to do.

We do not refund for change of mind purchases.